1. What this policy covers
This Privacy Policy explains how Soorganic collects, uses and protects information when you browse soorganic.store, create an account, place an order or contact customer support.
2. Information we collect
Depending on how you use the website, we may receive your name, email address, phone number, delivery and billing details, account information, order details and information you choose to include in a support request. We may also receive technical information needed to operate and secure the website, such as request identifiers and basic browser/server information.
3. How we use information
- To create and manage customer accounts.
- To process, fulfil and support orders.
- To communicate about orders, delivery, refunds or support requests.
- To maintain website security, troubleshoot errors and prevent abuse.
- To improve our products, website and customer experience.
4. Payments and third parties
Payment processing, delivery, marketplace and technology services may be provided by third-party providers. We share only information reasonably necessary for the relevant service or transaction. We do not sell customer personal information.
5. Cookies and local storage
Soorganic uses browser storage for shopping-bag functionality and cookies for authenticated customer sessions. These technologies help the website remember your bag and keep you signed in. Disabling browser storage or cookies may affect some functionality.
6. Data retention
We retain information for as long as reasonably necessary for the purpose for which it was collected, including order records, customer support, accounting, legal and security requirements.
7. Security
We use reasonable technical and organisational safeguards to protect information. No internet service can guarantee absolute security, so please avoid sending passwords, payment credentials or other highly sensitive information in support messages.
8. Your choices
You may contact us to ask about personal information associated with your account or support request, subject to applicable law and reasonable verification.
9. Contact
For privacy questions, email care@soorganic.store or use our Customer Support page.