1. Order processing
Orders are processed after the order is successfully received and accepted. Dispatch timing can vary with product availability, order volume, holidays and the delivery destination.
2. Delivery coverage
Delivery is subject to serviceability at the address entered during checkout. A marketplace or courier may determine final serviceability and delivery routing.
3. Delivery estimates
Estimated delivery dates or windows shown at checkout or in the marketplace application are estimates, not guarantees. Courier delays, weather, operational disruptions and address issues can affect delivery.
4. Tracking
Where tracking is available, tracking information is shared through the relevant order or marketplace channel. For help with a delayed or missing parcel, contact Customer Support with your order ID.
5. Damaged or incorrect delivery
If a parcel arrives damaged, opened, incomplete or with the wrong product, contact us promptly and include photographs where relevant. See our Refund Policy.
6. ONDC orders
For ONDC purchases, delivery and fulfilment information may also be displayed by the buyer application. Include the ONDC order ID when contacting support so we can identify the transaction.
7. Contact
Email care@soorganic.store or use Customer Support.