CUSTOMER SUPPORT
Need help?
We're here.
Tell us what you need help with. Your request goes directly into our support system so our team can track and respond to it.
HOW WE CAN HELP
01
Order & delivery
Questions about an order, delivery, missing item, damaged parcel or tracking.
02
Product support
Product information, ingredients, storage, packaging or quality questions.
03
Refund & replacement
Report an eligible damaged, expired, incorrect or missing food item for verification.
04
ONDC orders
For an ONDC order, select ONDC in the form and provide your ONDC Order ID and buyer app so our team can investigate it quickly.
SEND A REQUEST
Contact Soorganic Support
Submit your request here. We create a support ticket and send a confirmation to your email.