1. Using this website
By using soorganic.store, you agree to use the website lawfully and not to interfere with its operation, security or other customers' use.
2. Products and information
We aim to keep product names, images, prices, availability, ingredients and other information accurate. Product packaging and the information supplied with the delivered product should be treated as the source of truth for applicable product details. Availability and prices may change.
3. Orders
Submitting an order is a request to purchase. An order may be accepted, cancelled or adjusted where permitted by the applicable order terms, including where a product is unavailable, an obvious pricing or catalogue error occurs, or fulfilment is not possible.
4. Accounts
You are responsible for keeping account credentials secure and for providing accurate information needed to process an order. Contact us if you believe your account has been used without permission.
5. Payments and delivery
Payments may be processed by third-party payment providers or marketplaces. Delivery coverage, charges and estimated timelines can depend on the destination, courier and marketplace. See our Shipping Policy for delivery information.
6. Refunds and support
Eligible damaged, incorrect, missing or other fulfilment issues are handled under our Refund Policy. For help, use Customer Support.
7. ONDC orders
Orders placed through an ONDC buyer application may also be subject to the applicable ONDC network, buyer-app and payment terms. Our ONDC Seller Disclosure provides seller-side information.
8. Intellectual property
Unless otherwise stated, Soorganic branding, text, original graphics, photographs and website content are owned by or licensed to Soorganic and may not be copied or reused commercially without permission.
9. Changes
We may update these terms when our website, products or operations change. The current version published on this page applies to future use of the website and is dated above.
10. Contact
Questions about these terms can be sent to care@soorganic.store.